Cancellation, Return and Refund Policy

This policy applies to self-service subscriptions and eligible first-party devices purchased directly from Vizavi AI Inc. before device commerce was discontinued. Company Intelligence pilots and agreements, and other custom engagements are governed by their applicable written terms.

Current third-party microphones and recorders are purchased, returned, warranted, and supported through their sellers or manufacturers. Vizavi compatibility information does not make Vizavi the seller or warrantor of that equipment.

Before purchase, Vizavi displays the price, billing frequency, and automatic-renewal terms. Paid subscriptions renew automatically until canceled.

You can cancel renewal online from Billing settings without contacting support. If that control is unavailable, email support@vizavi.ai to cancel. Cancellation stops future charges, and access normally continues through the already-paid term.

Vizavi sends a purchase acknowledgment containing the renewal terms and cancellation method. Annual subscriptions receive an advance renewal reminder.

You may request a full refund of your first self-service subscription payment within 14 calendar days after the charge date. This voluntary benefit is available once per customer or account.

After an approved refund, paid entitlements end and the account reverts to Free. Renewals, upgrades, additional seats, and usage charges are ordinarily non-refundable.

Exceptions may apply to duplicate charges, billing errors, material service failure, or where a refund is required by applicable law.

Email support@vizavi.ai from the account email and include the invoice reference, date, amount, and reason for the request.

Approved refunds are returned through the original payment channel or original payment method where the provider supports it. Stripe card or wallet payments follow Stripe’s supported original-method refund process; payments made through an approved crypto provider follow that provider’s supported refund process.

Vizavi initiates an approved refund within 10 business days. The payment provider, card issuer, bank, wallet, or blockchain network may require additional settlement time.

For an eligible device purchased directly from Vizavi before device commerce was discontinued, a non-defective device may be returned within 30 calendar days after confirmed delivery only if it is unopened, unactivated, in its original sealed packaging, and includes the complete package contents.

No restocking fee applies. The customer pays return shipping. Original outbound shipping is non-refundable unless Vizavi sent the wrong item, the item was damaged in transit, or a defect is confirmed.

Opened devices are not eligible under this voluntary return policy, but non-waivable defect rights and the Limited Warranty remain available.

An eligible first-party device preorder placed before device commerce was discontinued may be canceled for a full refund before shipment. Vizavi does not accept new device preorders.

If Vizavi cannot ship within the promised time, Vizavi will provide a delay notice, a revised date, and a clear cancellation option. Where consent to a further delay is required, failure to obtain that consent results in cancellation and a prompt full refund.

If an eligible first-party device previously purchased directly from Vizavi was incorrect, damaged, or potentially defective, contact support@vizavi.ai. Vizavi will provide instructions and, for a validated claim, cover reasonable return shipping.

Repair, replacement, and warranty service are described in the Two-Year Limited Warranty.

Taxes are adjusted to the extent supported by applicable rules and the payment provider. Vizavi may reject fraudulent or abusive requests, but this policy does not restrict rights that cannot be excluded by contract.

Canceling renewal, receiving a refund and deleting data are separate operations. A refund may end paid access, but it does not by itself delete retained content, an organization’s records or legally required transaction records. Export permitted content before losing access where needed, and use the available deletion controls or contact privacy@vizavi.ai for a data request.

See the Data Retention and Deletion notice. A reference to that notice does not waive any refund, withdrawal, defect or privacy right provided by law.

This update does not retroactively reduce the protections applicable to a historical purchase. Statutory consumer remedies prevail over conflicting limitations, including where mandatory law outside the United States applies. Custom business contracts govern only to the extent law permits.