Terms of Service

These Terms govern the Service provided by Vizavi AI Inc., a Delaware corporation at 131 Continental Dr., Suite 305, Newark, Delaware 19713, United States. The Service includes the official Vizavi interfaces and the features made available under your plan or written order.

You must be at least 18 and able to enter this agreement. By affirmatively accepting these Terms when required in the Service, you agree to them. If you accept for an organization, you represent that you have authority to bind it; that organization is the Customer and you are an authorized user. If you lack that authority, do not connect its systems or accept obligations on its behalf.

An executed order form or negotiated agreement prevails over conflicting general Terms for its subject matter. An applicable DPA and mandatory transfer clauses prevail for personal-data processing within their scope. The Refund Policy and historical warranty govern their respective subject matter. The Privacy and Cookie notices explain processing and do not create a general consent or expand our content license.

• Privacy Policy
• Refund Policy
• Business DPA

Vizavi helps users capture or import permitted information, transcribe meetings, search sources, generate answers and timelines, identify commitments and risks, and collaborate. Company memory, recurring reports, monitors and external actions apply only when the relevant functionality is actually available and enabled. Plans may differ by limits, sources, geography and features.

Roadmaps, demonstrations, estimates and product descriptions of future functionality are not commitments to deliver a feature on a particular date unless included in a signed agreement. Beta or pilot functionality may change or be discontinued and should be used with appropriate oversight. Beta status does not remove privacy, security or mandatory legal obligations.

The Service relies on third-party platforms and APIs whose availability, permissions and behavior may change. We may make reasonable changes for security, legal compliance and operation. Material reductions to a paid contractual commitment remain subject to the applicable agreement and mandatory remedies.

Provide accurate account and billing information, safeguard credentials and use only accounts and permissions you are authorized to use. Notify support@vizavi.ai promptly of suspected compromise. You are responsible for authorized users acting under your control, but these Terms do not make you responsible for failures attributable to Vizavi or remove rights provided by law.

Workspace owners and administrators may manage membership, integrations, sharing and content access under enabled policies. Company content may remain with the organization after a user leaves. A personal account, company workspace and owner-only note are different access scopes; do not assume one has the privacy characteristics of another. An administrator must not use their role to bypass source restrictions or third-party rights.

The Customer is responsible for its lawful organizational instructions, participant and employee notices, membership decisions and retention policies. Vizavi remains responsible for its own obligations and for processing in accordance with the applicable agreement.

Customer Content means recordings, files, connected information, prompts and other material you or your authorized users provide or direct the Service to retrieve. You represent that you have the rights and legal grounds needed to collect, record, connect, transmit, process and share that content for the requested purposes, including the disclosed use of external processors.

Before recording, obtain any required participant consent and provide appropriate notice, including for transcription, AI processing and onward sharing. Do not assume that one participant’s permission, a platform indicator, workplace ownership of an account or acceptance of these Terms satisfies every applicable recording or employment law.

Connect only necessary sources and select appropriate scopes. You must comply with source-system terms and lawful access restrictions. Importing content or generating a summary does not remove restrictions, confidentiality duties or third-party intellectual property rights attached to the source.

Sharing is your instruction to disclose within the selected mode. Verify recipients and content before enabling a link, inviting others or exporting data. Revoking access may prevent future access through Vizavi but cannot recover copies already obtained by recipients.

AI-generated transcripts, speaker labels, answers, citations, summaries, classifications, relationships and recommendations can be wrong, incomplete, biased or out of date. A citation is not a guarantee that an inference follows from its source. Results may be similar to those provided to other users and may not qualify for intellectual-property protection.

You must review source evidence, permissions, accuracy and fitness before relying on, distributing or acting on a result. The Service does not provide professional legal, medical, financial or other regulated advice and is not an emergency service or a guaranteed system of record.

Do not use the Service to make solely automated decisions with legal or similarly significant effects on a person, conduct unlawful surveillance, infer protected traits for discriminatory purposes, identify people biometrically, or perform employee scoring or other regulated high-risk profiling. A source or processor may impose additional restrictions. A human reviewer does not by itself make an otherwise prohibited use lawful.

Specially regulated processing, including protected health information requiring a business associate agreement or biometric identification, requires prior written approval, the necessary agreements and a supported technical configuration. Ordinary account access is not that approval. Do not submit children’s data or payment authentication secrets.

When available, a recurring brief or monitor may continue processing its configured sources until disabled. A suggested message or proposed update is a draft until an enabled action is authorized. Review destinations, recipients, content and permissions before approving an action.

Any ongoing or policy-based action authority must be explicitly configured for the available feature. These Terms alone do not authorize Vizavi to send messages, alter records or grant external access on your behalf. Revoke ongoing permissions when no longer needed; disable the rule and, where relevant, revoke credentials at the destination.

External systems may not support rollback, and revocation cannot necessarily stop an action already transmitted or recall an email already delivered. Check the destination record and action status before manually retrying an uncertain result. API and MCP clients you connect are recipients of the data you authorize them to access and may have separate retention and security practices.

You retain your rights in Customer Content. Subject to third-party rights and applicable law, Vizavi assigns to you any rights it may have in AI output generated specifically for you, excluding the Service, our pre-existing materials and provider technology. This does not guarantee that output is unique, protectable or free of third-party claims.

You grant Vizavi a non-exclusive, worldwide license to host, reproduce, process, transform, transmit and display Customer Content only as needed to provide the enabled Service, comply with your lawful instructions, perform authorized support, maintain security and comply with law. This includes permitted subprocessors and necessary backups, subject to the applicable processing agreement, source restrictions and retention rules. The license continues after termination only for these limited remaining obligations.

This license does not authorize the sale of Customer Content, advertising use of business content or training a general-purpose model on your content. A separate, specific agreement is required for identifiable-content model training or human-reviewed evaluation outside the requested service. Source-specific restrictions, including Google Limited Use, cannot be overridden by a general license.

Vizavi and its licensors retain rights in the Service, software, design, documentation and branding. You may give voluntary product suggestions, which we may use without an obligation to compensate you. That permission does not transfer your underlying content or authorize disclosure of confidential information contained in feedback.

Each party will use the other’s non-public business information received in connection with the Service only to perform this relationship or exercise its lawful rights, protect it with reasonable care and disclose it only to recipients with a need to know and appropriate confidentiality duties. Customer Content is confidential subject to authorized sharing and applicable law.

These duties do not apply to information that the recipient can demonstrate is public without breach, was lawfully known without restriction, was independently developed, or was lawfully received from another source. Required disclosures must be limited to the legal requirement; notice will be given where legally permitted. Confidentiality continues while information remains confidential, and trade-secret protection continues as provided by law.

Where Vizavi processes personal data on behalf of a business customer, the applicable DPA addresses instructions, subprocessors, security, assistance and deletion. Contact legal@vizavi.ai to incorporate the DPA and establish any required deployment-specific processing or transfer terms before processing that requires them. General website terms do not establish a particular residency, certification or zero-retention arrangement.

• Data Processing Addendum
• Service providers
• Retention and deletion

The purchase flow or signed order identifies price, currency, billing period, usage limits and any automatic renewal. You authorize the charges you expressly select, including disclosed renewals until canceled. Taxes and additional usage charges apply only as disclosed or legally required. Price changes for future terms require applicable advance notice; they do not retroactively change an already-paid term.

Cancel renewal through Billing settings or contact support if that control is unavailable. Cancellation ordinarily stops future renewal and preserves access through the paid term; approved refunds and other remedies follow the Refund Policy and mandatory law. A payment dispute does not waive statutory chargeback or consumer rights.

Payment providers process full payment credentials. Vizavi may retain payment references, status and records needed for billing, tax and disputes. Canceling a subscription is not a request to erase content or mandatory financial records.

Vizavi no longer accepts new first-party device orders. Eligible historical purchases retain the order, refund and warranty protections applicable to them. Third-party equipment is sold and warranted by its seller or manufacturer unless Vizavi expressly agrees otherwise in writing.

• Refunds and cancellation
• Historical device warranty

Do not use the Service for unlawful interception, harassment, deception, discrimination, rights infringement, prohibited surveillance, malware, credential theft, unauthorized access or evasion of access restrictions. Do not expose other people’s personal or confidential information without authority, misrepresent AI output as verified human evidence, or use the Service in violation of applicable export controls or sanctions.

Do not circumvent usage limits, disrupt the Service, resell access without agreement or reverse engineer except to the extent permitted by a non-waivable legal right. Security research must avoid accessing other customers' data or disrupting service; report a vulnerability privately to support@vizavi.ai.

We may restrict affected access or content when reasonably necessary to address a legal duty, credible security threat, material breach, fraud or overdue undisputed payment. Where practicable, we will give notice and an opportunity to resolve the issue; immediate action may be needed to protect people or systems. Restrictions should be proportionate and do not eliminate mandatory remedies.

Except for express commitments in your agreement and non-excludable rights, the Service and AI results are provided as is and as available. To the extent permitted by law, Vizavi disclaims implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant uninterrupted availability, error-free synchronization, perfect AI accuracy or any business outcome.

For business Customers only, to the maximum extent permitted by law, neither Vizavi nor its affiliates or suppliers is liable under these Terms for indirect, incidental, consequential, special, exemplary or punitive loss, or loss of profit, revenue, goodwill or anticipated savings. Vizavi’s aggregate liability arising from the Service is limited to the greater of USD 100 and the amounts paid or payable by the Customer for the affected Service during the twelve months preceding the first event giving rise to the claim. Related claims do not multiply the cap. A negotiated agreement may provide different limits.

These exclusions and the cap do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any liability that applicable law prohibits excluding or limiting. They do not restrict a data subject’s statutory rights or a regulator’s powers, and do not displace the effect of mandatory transfer clauses. Consumer liability and remedies remain governed by mandatory applicable law; the business cap does not apply to consumers.

For business Customers only, to the extent permitted by law, the Customer will defend Vizavi against a third-party claim and pay damages and reasonable legal costs finally awarded or agreed in an approved settlement, to the extent caused by the Customer’s unlawful content, lack of required recording or source permissions, or material misuse of the Service in breach of these Terms. This does not cover the portion caused by Vizavi’s breach, negligence or misconduct.

Vizavi must give prompt notice of the claim, reasonable assistance at the Customer’s expense and control of the defense to the Customer, subject to Vizavi’s right to participate at its own expense. Delay in notice reduces the obligation only to the extent it materially prejudices the defense. No settlement may impose an admission, non-monetary obligation or payment on Vizavi without its prior written consent, not to be unreasonably withheld.

You may stop using the Service and cancel renewal at any time, subject to an agreed paid term and mandatory rights. Either party may terminate for a material breach not cured within 30 days after written notice, unless immediate termination is permitted by law or needed for the protective reasons described above.

Export permitted content before terminating where possible, or contact support about an export request. We handle return and deletion under the applicable agreement, retention notice and law. Disconnecting a source, canceling billing, deleting a user’s account and deleting organization content have different consequences. We do not guarantee indefinite storage or recovery after deletion.

Terms that by their nature must survive continue, including accrued payment obligations, limited retention duties, confidentiality, intellectual property, applicable liability provisions and dispute terms. Survival does not expand the purposes for which retained personal data may be used.

For business Customers without a different executed agreement, Delaware law governs these Terms, excluding conflict-of-law rules, and the state courts in New Castle County, Delaware or the federal courts for the District of Delaware have jurisdiction over contractual disputes. Mandatory laws, data-subject remedies and regulator jurisdiction remain unaffected. Consumers retain any mandatory protections and court rights of their place of residence.

Contact legal@vizavi.ai so we can try to resolve a dispute. This request does not require arbitration, waive a class action, prevent urgent relief, bar a complaint to an authority or shorten a statutory deadline.

Neither party is responsible for delay caused by events beyond reasonable control to the extent permitted by law, provided it takes reasonable steps to mitigate the effects. This does not excuse privacy or security duties, lawful incident notification, refunds required by law or accrued payment obligations.

A party may assign an agreement in connection with a merger or sale of the relevant business where permitted by law and the applicable agreement, without reducing accrued customer rights; source-specific transfer restrictions remain applicable. Otherwise assignment requires the other party’s consent, not unreasonably withheld. If a provision is unenforceable, the remainder applies to the extent legally permitted. Failure to enforce a provision is not a waiver. These Terms and incorporated agreements are the entire agreement for their subject matter; neither a severability clause nor an entire-agreement clause excludes liability for fraud.

The version date identifies this edition. Material changes will be notified through the Service or an appropriate account contact before taking effect, with at least 30 days' notice where practicable. Urgent legal or security changes may require shorter notice. Where law requires affirmative acceptance or fresh consent, we will obtain it; publication or continued browsing alone does not supply that consent.

Changes do not retroactively remove accrued rights or override signed terms without the required agreement. You may stop using the affected Service if you do not accept new terms, subject to the applicable contract and mandatory remedies. Keep your contact details current. Legal notices: legal@vizavi.ai; privacy requests: privacy@vizavi.ai; account support: support@vizavi.ai.